Terms and Conditions
Verve and Co | Terms and Conditions – Designer Handbag Rentals
Applicability and Amendments to the Terms and Conditions
The following Terms and Conditions govern your use of the Verve and Co website and services, including the rental of handbags. These Terms are applicable for the entire duration of your rental period (including any automatic extensions due to late returns) and during any subsequent period concerning unsettled disputes related to your rental or use of our website.
Verve and Co reserves the right to make minor and administrative changes to the Terms and Conditions at any time, without prior notification. However, for any material changes, you will receive at least 5 (five) days' notice. Should you not agree with the amendments, you may discontinue using our rental services or visiting our website.
Use and Care of Handbags, Damage, and Late Returns
You are expected to treat all handbags with the utmost care and respect. You must not, under any circumstances, alter (either temporarily or permanently) the handbag in any way without our prior written consent.
Handbags must be returned by the expiration of the rental period and in the same condition as when received. Upon receiving your rental item, it is your responsibility to inspect the handbag and immediately notify us in writing if you notice any damage, defect, or wear and tear. This must be done upon delivery so we can document the condition. You will not be held liable for any pre-existing conditions, provided you return the handbag in the same condition as received.
Verve and Co cannot rent out handbags that have sustained damage, whether caused by you or another party. We will attempt to repair the damage (at your cost), but if the handbag cannot be restored to a rentable condition, we reserve the right to charge you the full replacement value. The replacement fee will be applicable under the following circumstances:
- If the handbag is not returned within 5 (five) calendar days after the end of the rental period, or
- If the handbag is returned damaged or altered in any way, regardless of the cause.
In cases where the retail value of the handbag needs to be determined for charging purposes, Verve and Co will act reasonably in making this determination. Additionally, if the handbag is returned after the rental period, we reserve the right to charge a late fee of 20% of the rental price per day beyond the return deadline of 1 pm on the last rental day.
Insurance and Required Documents
By checking out your cart and supplying your credit card details, you also agree to supply the following documents for insurance purposes and as confirmation of the rental agreement:
- Rental dates (start and return dates).
- Renter’s full name, ID, address, and contact details.
- A copy of the renter's ID or driver’s license and proof of address to be supplied upon checkout.
No rental will be finalized until all required documents are provided, ensuring both parties are protected under the rental agreement.
Loss and Damages
In addition to being liable for any loss or damage to the handbag itself, you are also responsible for the loss or damage of any original dust bags and packaging provided. Any such loss or damage will result in additional charges.
Reporting
If a handbag is stolen or rented using fake documents, you must report the incident to the police within 24 hours.
Availability of Handbags
While we strive to ensure the availability of all handbags listed on our website, Verve and Co cannot guarantee that every handbag will be available at all times. Circumstances beyond our control (such as a previous customer not returning a handbag on time or returning it damaged) may prevent us from fulfilling your rental request.
In the event a handbag becomes unavailable at short notice, we will notify you as soon as possible and work with you to make alternative arrangements. If we are unable to fulfill your rental, any rental fees already paid will be refunded in full.